Rental policies

Rental policies and key terms

These are helpful summaries of our standard passenger-van rental rules. Your individual estimate and signed Vehicle Rental Agreement, form HR-RA-01 (10/2026), control your rental. We provide the complete agreement for review and signature before confirming a reservation. A written provision in your agreement may specify different terms.

Reservations and payment

Submitting the online form requests an estimate. It does not reserve a van or charge your card. Reservations require Hinz Rentals' confirmation, approval of drivers and insurance, a signed agreement, rental payment, and the required security authorization. Quoted rental charges are due before pickup. Applicable taxes and legally required charges apply.

Packages, mileage, and fuel

Standard rates are $85 per rental day including 150 miles per day; $250 for any three consecutive rental days including 450 miles; $575 for seven days including 1,050 miles; and $875 for the seven-day road-trip package including 2,000 miles. Mileage above your package allowance is $0.45 per mile unless the agreement states otherwise. Actual excess mileage is calculated after return. Return with the same fuel level recorded at pickup, or the actual reasonable replacement fuel cost plus a $25 refueling service fee may apply.

Security authorization

A separate $500 temporary payment-card authorization is normally required before release. Any unused portion is released following return and reasonable inspection; timing for available funds is controlled by your bank or card issuer. The $500 hold is not a cap on your responsibility for damage, excess mileage, or other charges properly owed.

Cancellation rules

• Seven or more days before pickup: no cancellation fee.
• At least 72 hours but less than seven days before pickup: $50 fee.
• At least 24 hours but less than 72 hours before pickup: one day's rental charge.
• Less than 24 hours before pickup, or no-show: one day's rental charge, nonrefundable.

Unless your signed rental summary provides different written terms, these are the standard cancellation rules. Hinz Rentals may waive or reduce a fee when circumstances reasonably warrant.

Late return and extensions

We provide a 60-minute return grace period. After that, late returns are $25 per hour, capped at one additional day's rental charge. Unauthorized retention overnight or into the following rental day may instead incur one additional day's rate plus a $50 unauthorized-extension fee. Those charges replace the hourly late fee for the same period rather than stacking on top of it. Request approval for extensions before the scheduled return time.

Driver eligibility and occupancy

Drivers normally must be at least 25, hold a valid and appropriate license, and be disclosed and approved in advance. Driver-record checks may be required. The renter must provide the requested proof of insurance. Capacity is up to 15 occupants total, including the driver, with each occupant using an available seat and seat belt as required by law.

Permitted travel and prohibited uses

Trips in the contiguous United States may be approved. International travel requires advance written approval and confirmation of insurance and legal requirements. No rideshare, transportation for hire, delivery, courier activity, commercial cargo hauling, unauthorized towing, off-road use, impaired driving, or operation by an unapproved driver. School-sponsored or school-affiliated transportation of pre-K through grade 12 students requires specific advance written approval after applicable legal and insurance requirements are confirmed.

Cleaning, smoking, animals, and damage

Routine cleaning is included. Excessive cleaning may incur $150, while severe cleaning may incur up to $250; those two categories are not charged together for the same condition. Smoking and vaping are prohibited, with a $250 smoking-remediation fee when applicable. Physical damage and professional biohazard remediation are handled separately as described in the agreement. Animals require advance approval except service animals as required by law. Renters may be responsible for Vehicle damage, loss, tolls, fines, recovery, or other expenses to the extent specified by the signed agreement and applicable law.

Incidents, GPS, and breakdowns

Contact Hinz Rentals promptly about breakdowns, accidents, theft, or material damage; call emergency services when appropriate. Do not continue driving an unsafe van or authorize nonemergency repairs at Hinz Rentals' expense without approval. Vehicles may use GPS and fleet data for safety, maintenance, mileage verification, and lawful rental administration. More information is in our privacy notice.

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