Privacy

How we handle rental information

Hinz Rentals LLC collects information needed to respond to inquiries, review eligibility, prepare estimates, and administer rentals. This notice describes our general handling of information collected through our website and the rental process.

Information we collect

Depending on the stage of your inquiry or rental, this can include names, phone numbers, email addresses, trip dates, locations and mileage estimates, passenger counts, driver identity and license details, dates of birth, license images, driver-record-review consent and results, insurance-provider details and proof, agreements, payment-status records, and vehicle condition documentation. We do not request or store full payment-card numbers through this website.

How we use information

We use information to communicate about inquiries and rentals, check availability, assess driver eligibility, verify insurance information, prepare estimates and rental paperwork, coordinate pickup and return, maintain business records, process legitimate charges, protect property, respond to incidents, and comply with applicable legal and insurance obligations. Rental-related emails and documents may be sent using the contact details you give us. We do not treat rental communication consent as consent to unrelated marketing messages.

Private files and security

Full driver-license numbers are encrypted before storage. Driver-license images, insurance documents, signed agreements, signatures, condition photos or videos, and vehicle condition reports are stored in private object storage without public bucket links. Access is limited to authorized rental administrators and appropriate service providers. We use reasonable safeguards, but no online storage or transmission method can be guaranteed completely secure. Please do not email complete payment-card numbers or other unnecessary sensitive information.

Service providers and disclosures

We use vendors for website hosting, private document and database storage, rental email communications, and, when applicable, driver-record checks, insurance services, and payments. Electronic agreement signatures and paperless vehicle condition reports may be collected through this website. Information may be disclosed to providers working on these tasks, insurers, legal advisors, law enforcement, or others when appropriate for a claim, rental administration, or a legal obligation. Providers may process information under their own applicable terms.

Vehicle GPS and telematics

Rental vehicles may use GPS, diagnostic, mileage, location, theft-recovery, or fleet-management equipment. Vehicle data may be used for theft prevention and recovery, roadside support, maintenance, mileage verification, locating overdue vehicles, evaluating reported incidents or suspected rental violations, and handling claims. See the signed rental agreement for specific rights and responsibilities.

Site analytics and cookies

Our website may use essential browser storage or cookies for account access and security. If configured, Google Analytics 4 and Cloudflare Web Analytics may collect usage information such as visited pages, browser or device details, and approximate location derived from network information. We use that information to understand site performance and improve the experience. These analytics tools are optional and are loaded only when configured by Hinz Rentals. Browser privacy controls may limit analytics tracking. No advertising or remarketing is required to submit a rental inquiry.

How long we keep records

We retain inquiry and rental information only as reasonably needed for booking operations, insurance and claims, financial and tax recordkeeping, security, dispute resolution, and legal requirements. The appropriate period depends on the record and the circumstances. We review records for retention and deletion consistent with those purposes.

Corrections and privacy requests

You may ask to review or correct information or inquire about retention and deletion using the contact information below. We may need to verify your identity and may be required to retain records to meet legal, contractual, or insurance obligations. We will respond as required by applicable law.

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